Remote Support
Our Remote Support software is a quick and secure way to "share your screen" with our technicians. Since most IT issues are software related, remote support becomes a quick and convenient way to recieve trianing or resolve issues. All without the downsides of having an on site visit; waiting for available time on a technicians schedule and the additional expense of an on site visit.
Features
- Customer must permit a technician to use each Rescue Support function (Remote Control, Desktop View, File Transfer, System Information, and Reboot & Reconnect)
- Customer can choose to terminate the session at any time
- All traces of the Remote Support Applet disappear from your PC when the session is finished
- Employs end-to-end, 256-bit SSL encryption – the same security levels used and trusted by major banking institutions
Works With
- Windows Vista, XP, Server 2003 & Server 2008 (all including 64-bit); Windows 98, ME & 2000
- Apple Macintosh OS X 10.4 (Tiger) and 10.5 (Leopard)
- Mobile Devices: Windows Mobile 5 & 6
Requires
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Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL)
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